Frequently Asked Questions
Kindly visit Track your order in Order Details Page to track your order. For any Specific query write us at hello@vettofit.com or visit contact us page.
We provide our services in 29k pin codes. You can check it by adding PIN code on website.
In metro, It takes usually 1-3 working days to be delivered and In Non-Metro it takes 4-7 working days to be delivered. In Case of Personalised pet portraits product, Kindly check product details page to know the time taken to be delivered.
For order above ₹699 there is no delivery charges. For Order below ₹699, There is delivery charge of ₹49.
Yes, Cash on Delivery is chargeable. There is a extra charge of ₹19 for Cash on delivery.
Kindly Check the Product detail to check if the product is returnable or exchangeable. Not all products are returnable.
Kindly Make sure you raise a return/exchange request within 3 days of product delivery.
This only happens if Product has been used or Price tag has been detached from the product. For any Specific query write us at hello@vettofit.com or visit contact us page.
To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the product to hello@vettofit.com
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pickup slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or return our money, in accordance with our policy.
Note that in case the product for exchange is unavailable, we will offer you return your amount and keep you posted on when the item is back in stock.
*Our Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or for any Specific query write us at hello@vettofit.com or visit contact us page.
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on hello@vettofit.com within 24 hours of your delivery.
Depending on your bank, the amount will be credited in your account within 7 working days of placing the request with us.
You can apply the coupon in cart page. For any Specific query write us at hello@vettofit.com or visit contact us page.
We accept Cash on Delivery, Credit Card, Debit
Card, Net Banking and UPI.