We’re all ears (and paws)

We usually reply within 24 hours on business days.

Frequently Asked Questions

The fastest way is the contact form on this page. Select the right subject (Support, Partnerships, or B2B), share your order ID (if any), and submit. Our Vettofit customer support team replies during business hours across India.

We usually respond within 12–24 business hours. Urgent issues (wrong item, damaged parcel, payment failure) are prioritized—please mention them clearly in your message for quicker help.

Yes—use this form and choose “Support.” Tell us your dog’s age, weight, breed, and current diet. We’ll share product guidance for Vettofit Nutri-Topper and other pet-wellness essentials. Note: this is general product advice and not a substitute for veterinary care.

Check the tracking link in your order confirmation email/SMS or your account page. If the link isn’t working, contact us with your order ID and we’ll send a live tracking update.

If your parcel hasn’t been dispatched, we’ll try to help. Contact us immediately with your order ID and the change you need. Once shipped, cancellations aren’t possible, but we’ll guide you on the next best step.

For sealed, unused products reported within 2 days of delivery, we offer returns or replacements as per our policy. If you received a damaged or wrong item, contact us within 48 hours with photos so we can resolve it quickly.

Absolutely. Choose “Partnerships” or “B2B” in the form and share your business details (clinic/store name, location, monthly volume). Our partnerships team will get back within 2–3 business days.

If you tick the WhatsApp consent box on this page, we may message you for support or order updates. Vettofit respects your privacy—we use your data only to serve your request and improve your pet-care experience.